Frequently Asked Questions

Everything you need to know about our scents and services.

What is the source of your ingredients?

ELOREA is committed to quality and heritage. We source premium, clean ingredients inspired by the flora of the Korean peninsula, ensuring all our products are vegan and cruelty-free.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for those who need their products sooner.

Can I return a fragrance if I don't like the scent?

Yes, we offer a 30-day return policy for unopened and unused items. To help you find your perfect match, we recommend starting with our Discovery Set before committing to a full-sized bottle.

Are ELOREA products safe for sensitive skin?

Our formulas are developed with safety in mind; however, we always recommend performing a patch test on a small area of skin or consulting with a dermatologist if you have specific sensitivities.

Do you ship internationally?

Currently, we ship to a select number of international locations. Please enter your address at checkout to see if delivery is available in your region and to view applicable customs fees.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.